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United Nations High Commissioner for Refugees (UNHCR)
Representation in Ukraine

Eurasia BC, 75 Zhylyanska St., Kyiv 01032, Ukraine

Теl: +38(044) 288 9710

Media contacts:
Elisabeth Haslund (International Spokesperson), [email protected], +380 95 239 00 72
Iryna Tymchyshyn (National Spokesperson), [email protected], +38 050 474 35 12

If you are seeking information from UNHCR in countries outside Ukraine, you can find this on the HELP pages of those countries.   

Information for war-affected people, refugees, and asylum seekers can be found on the UNHCR Ukraine Help page.  

Information on where to access humanitarian assistance in Ukraine can be found on the Ukraine Services Advisor website. 

  • For Internally Displaced Persons, war-affected people, and returnees in Ukraine:   

You can reach us through our hotline 0-800-307-711 (Mon-Fri 9:00-18:00) or email ([email protected]).  We will try to respond as quickly as possible but, due to the very large number of current requests and the impact of the security situation, it may take us some time to reply.  

  • For Refugees and asylum seekers: Due to the current situation, UNHCR Ukraine cannot accept walk-in counselling requests until further notice. You can reach UNHCR Ukraine through our hotline 0-800-307-711 (Mon-Fri 9:00-18:00). UNHCR Protection Unit for Refugees and Asylum seekers can also be reached through e-mail: [email protected].     

If you have any COMPLAINTS and/or SUGGESTIONS about the work of UNHCR staff or its partner NGO, please call the UNHCR hotline hotline 0-800-307-711 (Mon-Fri 9:00-18:00). You may also send any questions, feedback, or complaints by email: [email protected]. 

If you have complaints about the work of UNHCR staff or its partner NGOs, or have been affected by or witnessed FRAUD or any MISCONDUCT: 

You may reach us through our hotline 0-800-307-711 (Mon-Fri 9:00-18:00) or by email ([email protected]).  

If you have been affected by or witnessed SEXUAL EXPLOITATION and ABUSE: 

Please report it via the hotline 0-800-307-711 (Mon-Fri 9:00-18:00) or by email [email protected].   

You may also confidentially report any FRAUD or MISCONDUCT to UNHCR’s Inspector General: 

[email protected] or https://www.unhcr.org/igo-complaints.html   

Instructions regarding how to report misconduct from UNHCR’s Inspector General are available in different languages below:    

All information is processed CONFIDENTIALLY.