Contact Us
Contact Us
Eurasia BC, 75 Zhylyanska St., Kyiv 01032, Ukraine
Теl: +38(044) 288 9710
If you need information or assistance from UNHCR, please find the relevant contact details below.
Information & Assistance
Help for People Outside Ukraine
If you are looking for UNHCR information in other countries, please visit the HELP pages of those countries.
If you are considering returning to Ukraine, visit Ukraine is HomeLink is external page.
Help for War-Affected People, Refugees, and Asylum Seekers in Ukraine
Information for refugees and asylum seekers: Visit the UNHCR Ukraine Help Page.
Humanitarian assistance in Ukraine: Find services through the Ukraine Services AdvisorLink is external.
Contact UNHCR Ukraine
Currently, UNHCR is not able to receive walk-in requests at our physical office locations, please see below on how to contact us:
For Internally Displaced Persons, War-Affected People, and Returnees
📞 Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email: UNHCRUkraine@DonbasSOS.org
Due to the high volume of requests and security situation, responses may take some time.
For Refugees and Asylum Seekers
📞 UNHCR Ukraine Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email: ukrkiprt@unhcr.org
For Media inquiries:
📧 Elisabeth Haslund (international spokesperson): haslund@unhcr.org
📧 Iryna Tymchyshyn (national spokesperson): tymchysh@unhcr.org
Feedback, Complaints & Reports
General Complaints, Suggestions, Misconduct, Sexual Exploitation and Abuse Reports
📞 Hotline: 0-800-307-711 (Mon-Fri, 9:00-18:00)
📧 Email: UNHCRUkraine@DonbasSOS.org
📧 Email UNHCR Inspector General: inspector@unhcr.org
🔗 Online Complaint Form: https://www.unhcr.org/igo-complaints.html
Misconduct reporting guidelines are available in multiple languages below:
English: brochure
Russian: poster
All information is processed CONFIDENTIALLY.