Text-to-donate terms and conditions
Text-to-donate terms and conditions
General Terms and Conditions
Your single or regular monthly donation will be added to your next phone bill or taken from your pay-as-you-go credit, plus your standard network rate. 100% of all donations go to UNHCR. Please note that you cannot donate using this service from a Channel Islands or Isle of Man mobile or from outside of the UK.
Texted by mistake?
Charities sometime use the same keywords such as ‘WATER’ at different times so it’s important to check the five digit shortcode number that you’re texting to and the keyword before you hit the send button on your phone.
If your intention was to donate to UNHCR, but the shortcode or keyword you texted is invalid you may still be charged your standard network rate. UNHCR will not receive 100% of the donation unless you use the correct shortcode and keyword combination.
If you’ve texted to donate to UNHCR by mistake you may still be charged if the shortcode and keyword combination is active. You will know if it’s active if you receive a text back from UNHCR to confirm the donation. In this instance, you can claim a refund by contacting your mobile network provider directly. If your network will not refund the donation please do contact us. However, we will not be able to make the refund until the text donation has cleared in our account, which could take over 90 days.
Permission to use the phone
If you are not the bill payer you must obtain permission from the actual bill payer before texting to donate. If you are under 16 years old, you must also have your parent or guardian’s permission to donate via text to UNHCR.
Communications from UNHCR
UNHCR may occasionally contact you via SMS with updates or emergency appeals. To opt out of future communication text NOINFO UNHCR to 78866. You will still be charged your standard network rate for one message.
You can also opt-out of receiving future communications from UNHCR by doing one of the following:
- Contacting our Supporter Care Team on [email protected] or calling 0203 761 9500
- Visiting the Fundraising Preference Service website
Data protection
Your data will be handled in accordance with the Data Protection Act 1998 and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where:
- such transfer is a necessary part of our activities, or
- we are required to do so by operation of law.
You have a right under the Data Protection Act 1998 to obtain information from us. If you have any queries concerning this right, please contact Supporter Care, UNHCR, 10 Furnival Street, London, EC4A 1AB, UK or email [email protected] or call 0203 761 9500.