App Trial Community Standards

Community Standards - Supporter

We hope you have a rich and rewarding experience communicating with the Syrian refugee family with whom you’ve been matched. You will have the rare opportunity to enjoy a cultural exchange of ideas and insights into each other’s lives, tell stories and share photos.

To make this the best experience possible, it’s important that all participants feel safe and secure on this platform, so we vet all correspondence and to help you understand what is and isn’t acceptable subject matter and language, we’ve compiled a list of community standards which we ask you to abide by.

We do reserve the right to ensure these standards are adhered. If, for any reason, a user fails to observe the standards, we will return their message citing the Community Standard which was infringed. We will offer the user the opportunity to modify their message and resend. In instances of repeated violations of the standards, we reserve the right to ask persons to withdraw from the trial. We know that you will understand the need for these standards and we thank you for observing them.

As a general rule please ensure that all your messages are respectful and polite.

Please see below our Community Standards and if you have any questions or comments to make please direct them to [email protected]

Inflammatory content - religion / politics

Sometimes we want to talk about politics and sharing thoughts on current affairs can inspire fascinating discussions. But these can also be upsetting and angry conversations. Please avoid sharing inflammatory views about religion or politics that risk offending your refugee family. If the Syrian family you are matched with bring up these subjects, we advise you to discuss with care and sensitivity.

Invitation to communicate outside of the App

We moderate the messages you exchange in this app to ensure your security and to make sure your communications with your refugee family are safe. For this reason, please do not share your social media details and keep all communications with your family to the app.

Sharing internet links

Please do not share internet links with your refugee family. If you have read or seen something interesting online, perhaps you can describe it or talk about it instead.

Sharing or asking for details for direct contact

Many refugee families are vulnerable and it is imperative that we maintain their security and restrict any identifying information. For this reason, please do not share your contact details and keep all communications with your family to the app.

Bullying or harassment

This is your unique chance to connect with a refugee family in Jordan. Debate is good but bullying and harassment is not. Please keep your messages respectful and polite.

Complaints or questions for UNHCR

If you have a question or a compliant about the app or comments about UNHCR in general, please do not ask your refugee family for advice. Email us at [email protected]

Requests for financial support

Regular gifts through UNHCR can help fund direct assistance for refugee families living in Jordan. There is, therefore, no need for you to send direct donations to the family you have been paired with. If you are concerned about requests for money or want to know more about how your regular gifts can help families, please contact our team or go to our donate page.

Unfair or exploitative requests

This is your unique chance to understand more about the lives of refugee families living in Jordan. Please do not use this app to ask for favours or make demands on your family. Share your experiences instead.

Offers of or requests for assistance

Refugee families living in Jordan face many challenges and some dream of moving to a new country and starting a new life. However, this is not something you can help them with. If you have any questions about how to support families who have resettled in Jordan, please contact our team.

The best way you can support a refugee family living in Jordan is through a regular gift that can provide direct assistance. If you have any questions about the difference your support makes to families please contact us directly using [email protected]

Direct threats

Threats are not acceptable. This is a space for sharing and conversation. If you make threats to your refugee family, you will no longer be allowed to use the app. If you are concerned about the conversations with your refugee family please contact our team.

Inappropriate subject matter

Sometimes in stressful situations we want to share our fears and upsets with someone we don’t know well. However, please use this app to discuss life in the UK rather than your personal circumstances. If you need some assistance in the kinds of messages that are appropriate, we can help.

Sexual violence and exploitation

Messages of a sexual nature, or offering or requesting sexual content are strictly forbidden. If you felt coerced into sending a message of this nature, contact our team IMMEDIATELY [email protected]

Violent / Graphic content / language including photos

Please refrain from sharing violent and graphic content that risks upsetting the refugee family with who you’ve been matched.

Hate speech

Please do not use incendiary language or hate speech. Make sure your message doesn’t contain hate speech designed to cause harm and upset to the refugee family.

Romance / romantic gestures

Please do not use language which is overly affectionate or language that risks making your refugee family feel uncomfortable. Please use this app to share stories about your day to day life in the UK. If you felt coerced to send this content please contact our team IMMEDIATELY.

Nudity / Sexual Activity

Sexual content and nudity are strictly forbidden on this platform. This kind of content causes harm and upset to the refugee family. If you felt coerced to send this content please contact our team IMMEDIATELY.

Offensive language (content)

Please do not send messages with offensive language. It risks offending your refugee family.

Photographs and inappropriate images

Please do not share sexual content or providing identifying details that put your family or your refugee family at risk. If you felt coerced to send this content please contact our team IMMEDIATELY.

Promoting or publicizing crime

Please do not promote or publicises criminal behaviour. If you have any questions please contact the team.

Poor content

This is your chance to connect with a refugee family in Jordan. Try sharing anecdotes about your day, your favourite recipes or music, the latest sports results or what you and your family get up to in the UK. Make the most of these conversations — it’s your opportunity to make a connection.