All UNHCR services, included those related to registration, resettlement and assistance, are provided free of charge.
Anyone offering UNHCR services of any kind in exchange for money, including UNHCR staff, may be breaking the law and could be charged with a crime. Please inform a UNHCR staff member should anyone approach you and request a fee in return for services provided.
Ask for the official UNHCR ID cards from anyone who offers to help you with UNHCR-related services. Make sure that all your documents are genuine when presenting them to UNHCR or inform us otherwise. If you are approached by anyone seeking money in exchange for UNHCR services, or you have paid for UNHCR services, you should report the incident immediately through the formal channels.
How to complain about fraud committed by non-UNHCR staff?
- Call the UNHCR Helpline on 064008000
- Send an email with complaint petition to UNHCR Jordan [email protected]
- Use the nearest UNHCR Complaint Box, available at Amman registration centre and registration centers in the field (Mafraq and Irbid)
Fraud and/or corruption committed by UNHCR staff, or staff of UNHCR partners?
If you have information about UNHCR staff or staff of UNHCR partners or contractors, being involved in corruption, exploitation (including sexual exploitation), fraud, or sexual abuse, report it immediately and directly to UNHCR’s Inspector-General’s Office (IGO). The IGO provides the High Commissioner with independent assurance and oversight of UNHCR’s activities and operations.
- Email: [email protected]
- Online complaint form
- Confidential fax: +41 22 739 7380
- Mail: UNHCR, 94 Rue de Montbrillant, 1202 Geneva, Switzerland
If you changed your phone number, please inform UNHCR as soon as possible, as this is our main means to contact you.
Important note:
- UNHCR takes all complaints seriously and follows up on each individually
- Filing a complaint will not in any way impact your case with UNHCR
- Complaints may be done anonymously
- In your complaint, please provide facts and evidence known to you
- All communication with UNHCR is kept confidential.
- All communication with the IGO is kept confidential.