UNHCR Afghanistan Complaints and Feedback Mechanism Monthly Report - September 2024

UNHCR Afghanistan’s Complaints and Feedback Mechanism (CFM) operates both at Country Office level and across field offices, each equipped with various tools and channels. The Operation supports a protection mailbox, five hotlines managed by Country Office Kabul, Sub Office Jalalabad, Sub Office Kandahar, Sub Office Mazar and Field Unit Bamyan, as well as 30 complaint boxes spread across the country. All queries feed into a centralized Feedback and Response System (FRS). The CFM also includes referrals from the inter-agency humanitarian call centre, Awaaz.