Displaced persons in Lviv are being enrolled into the multi-purpose cash support programme @UNHCR/Igor Karpenko
© Переміщені особи надають свої дані для реєстрації і участі в програмі грошової підтримки у Львові. @УВКБ ООН/Ігор Карпенко
1.Information on UNHCR’s multi-purpose cash (MPC) assistance programme
UNHCR is conducting a collection of data for enrolment in its assistance programmes including a multi-purpose cash (MPC) assistance programme to support the population affected by the military actions to meet their immediate basic needs, including temporary accommodation, food and hygiene items.
2. Targeting criteria
To ensure that available resources reach those who need it the most, UNHCR Ukraine will apply socio-economic vulnerability criteria targeting those most likely to need assistance to meet their basic needs.
The targeting and socio-economic vulnerability criteria include:
AND
Are not enrolled with UNHCR and have not received cash assistance from other organizations.
Eligible persons should also meet socio-economic criteria earning less than 5,400 UAH per person (family member) per month.
ATTENTION: If you have received assistance of UAH 2,220/person/month from another UN agency/humanitarian organization you may not be eligible for the UNHCR financial assistance. Humanitarian organizations are coordinating to ensure that families/individuals cannot receive assistance multiple times or from different partners
For IDPs who were already enrolled but have not yet received their assistance, they will receive their payments on the condition that they have not benefited from MPC assistance from another organization.
3. Enrollment modality
Enrolment includes the interview by UNHCR partners in the enrolment centers (addresses below) to ensure that you meet the vulnerability criteria above.
Only if the person/family meets vulnerability criteria, they will be referred for enrolment in the cash assistance programme. During the enrolment, the data collection process will be conducted by UNHCR partner organization CF Right to Protection.
If you do not meet the vulnerability criteria for the cash assistance, you will be informed already after the initial interview in the enrolment center by a relevant staff member.
Even if you are not eligible for the cash assistance, you can access UNHCR protection services available in the enrolment center including legal and psychosocial assistance free of charge.
If the household/person meets vulnerability criteria, it/he/she will be referred for enrolment that envisages the collection of the personal data on each member of the household.
A household is limited to the following members:
*his/her grandparents only if they are dependent, otherwise will be registered separately.
Other individuals who are not part of the list above should be member of another household even if they live together.
All members of the household should be present during the enrolment. In case a member of the family cannot come to the enrolment center due to limited mobility, the case will be referred to the remote enrolment organized by the partner.
The documents to be presented during the enrolment interview for each member of the household include:
PLEASE NOTE: We do not need your CCV code. It should not be requested by the enumerators.
All information provided is confidential and will be recorded in the UNHCR database. While providing your personal data, you are giving consent to share some of the data with the Financial Service Provider for the purpose of receiving financial assistance.
4. Amount of assistance provided through MPC
The transfer amount is based on the new humanitarian Minimum Expenditure Basket. Each person will receive UAH 3,600 for 3 month.
5. Program coverage
Enrolment based on the new vulnerability criteria will be available in the following regions – in coordination with government and humanitarian partners:
Address: Lviv city, 2, Malanyuka square
Monday – Thursday 09:00 – 16:00
Actual information, as well as work schedule of mobile groups: https://t.me/Registration_help
Administrative service centers and Social security centers in Kyiv city and region. Enrollment provided by mobile groups.
Monday – Friday, 10:00 – 16:00 Time can be changed according to the location specifics.
Actual information, as well as work schedule of mobile groups: https://t.me/unhcr_help_kyiv
Address: Cherkasy city, 290 Gogolia str.
Monday – Thursday 09:00 – 15:00
Phone for consultations: 063 182 64 17
Address: Uman city, 29 Nezalezhnosti str.
Monday – Thursday 09:00 – 15:00
Phone for consultations: 063 182 64 17
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_cherkasy
Address: Kropyvnytskyi city, 31a Pashutynska str, premises near Center of Administrative Services
Monday – Friday 09:00 – 15:00
Appointment can be made via phone or at the enrolment center: 063 182 63 79
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/kropyvnytslyirefugee
Address:Poltava city, 14 Kozaka str.
Monday – Friday 09:00-15:00
Address: Kremenchuk city, 58 Ivana Mazepy str.
Monday – Wednesday, Friday 09:00-15:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_poltava
Address: Dnipro city, 38 Starokozatska str., close to the premises of Ukreximbank, entrance from the yard
Monday – Friday 09:00 – 16:00
Phone number: 063 182 63 86
Address: Kryvyi Rih city, 5 Byzova str.
Monday – Friday 09:00 – 16:00
Phone: 063 182 64 24
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_dnipro
Address: Zaporizhzhia city, 72 Nezalezhnoi Ukrainy str., premises #154, entrance from Mayakovskoho square between CrystalBank and BankCreditDnipro
Monday – Friday 09:00-16:00
Appointment can be made via phone: 063 182 68 96
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_zaporizhzhia
Address: Odesa city, 1, Gretska str.
Monday – Friday 09:00 – 17:00
Appointment can be made via phone: 063 182 61 63
Telegram-channel: https://t.me/unhcr_help_odesa
Address: Izmail city, 9 Myru Avenue, room 108
Monday – Friday 09:00 – 17:00
Appointment can be made at the enrollment center or via Google form published in Telegram-channel: https://t.me/unhcr_help_Izmail
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_odesa
Address: Chernihiv city, 10, Chornovola str.
Monday – Friday 09:00-16:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_che
Address: Kharkiv city, 4B Serpova
Monday – Friday 09:00 – 17:00
Appointment can be made via Google form – forms.gle/45UsPy2utp1F3er86
Phone: +380631826399
Work schedule of mobile groups and information on appointments can be found in Telegram-channel: https://t.me/unhcr_help_kharkiv
Address: Sumy city, 1 Novomistensʹka str.
Monday – Friday 09:00 – 16:00
Phone number: +380631826838
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_sumy
Address: Mykolaiv city, 25A, Sadova str., office 108, Business center “Stolychnyi”
Monday – Friday 09:00 – 17:00
Work schedule of mobile groups and appointment form can be found in Telegram-channel: http://t.me/unchr_help_mykolaiv
Address: Vinnytsia city, 30 Kosmonavtiv str.
Vinnytsia city, 7 Zamostyanska str.
Monday – Friday 09:00 – 15:00
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/unhcr_help_vinnitsia
Address: Zhytomyr city, 99 Peremohy str.
Monday – Friday 09:00 – 15:00
Telegram-channel: https://t.me/unhcr_help_zhytomyr
Address: Khmelnytskyi city, 16 Soborna str.
Monday – Friday 09:00 – 15:00
Phone number: +380631826416
Work schedule of mobile groups can be found in Telegram-channel: https://t.me/UNHCR_Khm
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel: https://t.me/help_unhcr_kherson
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel: https://t.me/Registration_help
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel: https://t.me/Registration_help
Registration provided only by mobile groups, schedule of mobile groups can be found in Telegram channel: https://t.me/Registration_help
6. Delivery modality
The whole amount for 3 months will be transferred to one member of the household either:
You will be notified by the following SMS:
UNHCR sent you <amount> UAH. For more information, please visit: https://bit.ly/3vdWVAX or call 0 800 307 711
PLEASE NOTE: UNHCR does not have affiliation with any bank and does not have any bank partners in Ukraine. UNHCR CASH ASSISTANCE CAN BE TRANSFERRED TO ANY BANK OF UKRAINE at the condition that the bank card number you provide during enrolment belongs to the principal applicant of your family and is in UAH currency. Please make sure your bank card does not have any restrictions in terms of the types of transfers. For those who don’t have a bank account, UNHCR will deliver the assistance through a different method.
You can also receive the money in any department of these partner banks:
You will be notified by the following SMS:
You are eligible to receive cash assistance from UNHCR. Sign-up on Vibrant to claim your funds [link] within 7 days. If you have any questions, you can contact the UNHCR hotline at 0800-307-711 or the Vibrant support service at 0800-301-009.
You will need smartphone to download the Vibrant digital wallet mobile app in order to receive, access, and cash out the assistance provided by the UNHCR. Please ensure you provide the same phone number you used to register for the humanitarian assistance program and when you registered for a Vibrant account. Sign up with your phone number, verify your date of birth for eligibility matching, and wait to receive the funds. You will receive a notification once your eligibility is confirmed and the funds are in your Vibrant account.
You can exchange your funds to cash with MoneyGram or transfer to your bank account (you may want to check with your bank if it supports this service). Use instructions in the app to complete the withdrawal form and get your reference number. After the withdrawal request is successfully submitted, you can visit any partner MoneyGram branch to receive cash assistance. The list of locations can be found here. You may want to call the MoneyGram location in advance to ensure they are available. You will need to present the ID (internal passport, external passport, DIIA) and the reference number from the app.
If you have questions or encountered problems with receiving the assistance, you may review the FAQ’s page.
Vibrant provides live chat, phone, and email support. Please email [email protected] or call via phone at 0 800 301 009. To contact an agent through the live chat, please tap the ? icon located in the Vibrant app.
For issues related to cashing out or MoneyGram, please contact Moneygram customer support directly:
Email: [email protected]
Toll free phone numbers within Ukraine:
7. Cooperation with the Ministry of Social Policy
UNHCR cooperates with the Ministry of Social Policy of Ukraine according to the joint Memorandum of Understanding in identification and referral of internally displaced and conflict affected pensioners for UNHCR MPC assistance.
The Ministry of Social Policy conducts verification and selection of the beneficiaries from among those who have applied through https://aid.edopomoga.gov.ua/ and refers to UNHCR the lists of persons from among internally displaced and conflict affected pensioners.
People who have already been supported by UNHCR and other humanitarian agencies are removed from the list after a verification conducted internally and with other agencies providing MPC assistance.
The cash assistance is delivered through bank transfers to the personal accounts of the beneficiaries. NOTE: there is no requirement to have any special bank account for this type of assistance. For those who have no bank accounts the assistance will be provided using different modality. The recipients receive SMS-notification once the assistance is transferred to them. More information please see in the section 6 above.
8. Complaint and Response mechanism
Should you have any query regarding UNHCR assistance or you have feedback, suggestion, or complaint with respect to the work of UNHCR and/or its partner staff you can contact UNHCR hotline 0800307711.
9. Sexual exploitation or sexual abuse
UNHCR has zero tolerance to sexual exploitation or sexual abuse. All assistance provided by UNHCR or its partners is free of charge. Confidentially report any misbehavior of the staff on hotline 0800307711 or to UNHCR’s Inspector General – [email protected].
UNHCR hotline 0800307711
Email: [email protected]
For information on locations: https://t.me/IDPhelp
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