UNHCR’s 5-year strategic plan for 2017-2021 envisions the development of a resilient refugee community through the engagement of international organizations, national NGOs, civil society organizations and refugee community organizations.
To foster this approach, UNHCR will increase its engagement with refugee communities and diverse stakeholder, including those from Kuala Lumpur who have had limited access with UNHCR in the past to effectively address vulnerabilities and safeguard protection space for refugees.
UNHCR’s CBP strategic priorities are to encourage the participation of various external parties to engage in Community Based Protection and provide access to community services and facilities nationwide. This will be reinforced and expanded through new partnerships between UNHCR, civil society and refugee communities.
There are no refugee camps in Malaysia. Instead, refugees live in towns and cities across the country, in accommodation that they rent on their own, just like anyone else. Due to the high cost of living in the city and for security, they often share these living spaces with other refugees. It is not uncommon for several families to rent one flat.
Promote refugee participation and self-management in all aspects of the work, ensuring active participation in the dissemination of information, prioritisation of needs, and in the design and implementation of community protection programmes.
Access
Work in partnership with refugee communities and the civil society to ensure services and referral pathways from the refugee community are strengthened and expanded.
Partnerships
Work in partnership with the refugee community and civil society to strengthen the community based protection approaches.
Participation
"From the community, by the community"
As part of the strategies to increase awareness and knowledge on sexual and reproductive health(SRH), the Health Unit together with a multi-functional team, is building up the capacity of community focal points to serve as information hubs and linkages to SRH services. Equipped with relevant knowledge and skills, community members can then be the agent of change to cascade down the information to other community members. This helps to create a sense of belonging for the project to ensure long-term sustainability.
Livelihoods community engagement
UNHCR’s Livelihood’s unit engaged with 12 refugee community groups to plan and design projects to address Livelihoods constraints experienced by the communities. Proposals were received from refugee communities to seek support for Community Centres, English Classes and enhancing Vocational Skills. Additional training was provided on Livelihoods Profiling and Database Management to facilitate self-sufficiency within refugee communities.
'Safe from Start' GBV project
The Safe from Start project aims to increase awareness and capacitate refugee communities to prevent and respond to SGBV and strengthen community referral pathways. UNHCR is building on the best practices of the project in 2015 and 2016 and working on expanding it to the Rohingya community. 50 individuals from refugee communities trained on SGBV prevention and response.
Children Protection Working Group
The Children Protection Working Group members are undertaking awareness raising and capacity building activities with 5community based committees to encourage children’s participation and strengthen referral pathwayswithin communities.
UNHCR and child protection
Exploring partnerships to establishandstrengthen community based foster care among refugees
Enchancing the quality of care provided by refugee communities and mitigating protection risks faced by at-risk children.
Sensitization issues to be carried out with partners on prevention and response to child protection issues.
Fame Festival, 4-5 March
A two day successful food and arts festival organised by a group of Middle Eastern refugees to their culture and heritage.
Volunteers were engaged by UNHCR to document success stories in the community, such as the creation of a small entrepreneurship group called Lady Ayaz Sewing Group (Pakistani-Ahmadi), as well as Afghan Sewing and a Catering Project.
Access
External Partner Referrals
The Partner Referral Network allows organizations who are actively engaged with refugee communities to identify individuals in need of expedited protection intervention and assistance.
From January to March 2017, external partners referred 210 cases, consisting of 530 individuals, to UNHCR.
UNHCR's Community Liaison Unit
There are 267 volunteer community focal points in 10 states in Malaysia. UNHCR's Community Liaison Unit is working with volunteer focal points from refugee communities nationwide.
Community focal points will beprovided with information packs on UNHCR/community services, and in the future will receive access to other forms of UNHCR multimedia information sources for refugees in Malaysia.
These focal points willenable greater access to support services for members of their communities, and allow the communities to engagewith UNHCR.
Education
UNHCR'sEducation Department, 30 partners and 128 community learning centres are working together to provide access to 7,154 children, and to provide safe spaces for all layers of the refugee community. Learning cenrtre will engage with different local stakeholders, including parentsand community members, to tap into community resources anddevelop sustainable support networks.
Health
To increase accessto Health, UNHCR's Health Unit negotiated a medical insurance scheme, REMEDI (Refugee Medical Insurance), to provide inpatient health coverage at aminimal financial cost for refugees and asylum seekers.
The insurance scheme is further complimented by a relationshop withQUALITAS (a private health care provider with 69 clinics nationally), that ensure walk in access and reduced fixed price medical coverage for outpatient care.
Partnerships
External Stakeholders
UNHCR's Livelihood's department engaged with 3 retail stakeholders and a team of volunteers to support refugee entrepreneurshipgroups.
Stakeholders will assist with the production, sales and marketing of refugee entrepreneurial products.
Stakeholder Coordination Meeting
A coordination meeting was held between UNHCR and 25 individuals from 18 external stakeholders to discuss current UNHCR case processing. This consultation, held in partnership with the Malaysian Bar Council Migrants, Refugees and Immigration Affairs Committee on the 20th February, served as a forum in which to exchange ideas related to Community Based Protection.
Updates were also provided on the referral network and futureCommunity Based Protection strategies werediscussed.
18 Partners Network Meeting
Perak Women Association and Rohingya Society Malaysia to work jointly on a woman and children empowerment program.
Soka Gakkai Malaysia to work withRohingya women in Klang district to enhance their life skills.
Interest from additional stakeholders to collaborate on community based activities.
Pitching session to support CBOs.
Discussion on cross-cultural communication and good practices.
Completing Livelihoods Sector Service Mapping.
External Partner Referrals Training
Since January 2017, UNHCR has facilitated2 training sessions on the referral network for 9 new external partners.
This training provides external parties with the ability to identify individuals with heightened protection needs who can be referred for expedited access to UNHCR services.
