The UNHCR Helpline (06-4008000) is a call service provided by UNHCR which refugees can use to ask any questions or file complaints related to being a refugee in Jordan. It offers information on all UNHCR activities and recent updates on changes in procedures. Refugees of all nationalities can call the UNHCR Helpline, offered in two languages: Arabic and English. Operating from Sunday to Thursday, 8AM to 4PM, callers will be connected to an interactive voice response that will answer questions, with a reduced waiting time. If UNHCR wants to communicate with refugees, it can be identified as a UNHCR call or SMS by the number: 06-400 7000.
The UNHCR Detention Line (079 674 2200) operates from Sunday to Thursday, 9AM to 3:30PM. Refugees can call this line to report any detention incident in order for UNHCR to provide the necessary legal and physical assistance.
You can also now contact UNHCR via it’s WhatsApp chatbot that operates 24 hours a day, 7 days a week. Refugees can use this channels to access information related to UNHCR services, urgent phone numbers, while also receiving latest updates from UNHCR! Click here to get transferred to the channel.
The UNHCR Child Protection, Sexual & Gender-Based Violence Line (079 554 6383) operates from Sunday to Thursday, 8:30AM to 3PM. Refugees can call this line to report any acts of violence or abuse against children or women, as well as gender-related protection issues.
The ARDD Legal Aid Emergency Line (0777 387 221) operates 24 hours a day, 7 days a week. Refugees can contact this line to report any legal protection issue and for all urgent referrals (detention cases included).