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2013 UNHCR country operations profile - Jordan

Working environment

The context

The Hashemite Kingdom of Jordan has a tradition of hospitality towards asylum-seekers and refugees, but this favourable environment is under duress as the country confronts its own socio-economic challenges and growing number of refugees.

The number of Iraqis registered with UNHCR in Jordan remains stable at around 29,000. This number is evened out by the new arrivals, resettlement departures and the few repatriation cases.

Jordan has witnessed a significant increase in the number of Syrian refugees fleeing the unrest in their country. As of the end of September 2012, over 102,000 Syrian refugees are registered with UNHCR, and more are on the move as each day passes. Despite this, Jordan has kept its border open, allowing Syrians fleeing the violence to cross the international border. The Government estimates an even higher number of arrivals. The host community has generously helped this new wave of refugees with shelter, food, water, sanitation and other basic services. However, the resources of host communities are limited and may be exhausted in the coming months. Alternative means of aiding refugees are being sought. Several reception/transit facilities have been established, and a camp has been opened in Za'atri in the northern part of Jordan.

The needs

The needs for the protracted Iraqi situation and the new Syria emergency are greater than ever. UNHCR's focus will be on maintaining and strengthening the favourable protection environment. The Office will seek to ensure timely access to registration and refugee status determination (RSD) procedures; prevent and respond to violence; advocate for an end to the detention of asylum-seekers and refugees; and meet the basic needs of the most vulnerable. Finding durable solutions and working on community empowerment and self-reliance will also be addressed.

UNHCR 2013 planning figures for Jordan
TYPE OF POPULATION ORIGIN JAN 2013 DEC 2013
TOTAL IN COUNTRY OF WHOM ASSISTED
BY UNHCR
TOTAL IN COUNTRY OF WHOM ASSISTED
BY UNHCR
Total 704,500 283,000 886,100 464,600
1. Refugee figure for Iraqis is a Government estimate.
Refugees Iraq[1] 450,500 29,000 450,000 28,500
Syrian Arab Rep. 250,000 250,000 432,500 432,500
Various 1,100 1,100 1,100 1,100
Asylum-seekers Iraq 1,700 1,700 1,500 1,500
Various 1,200 1,200 1,000 1,000

Main objectives and targets for 2013

Favourable protection environment

Law and policy are developed or strengthened.

  • Some 30 workshops and seminars are held for lawmakers.

Access to the territory is improved and the risk of refoulement is reduced.

  • The protection space for persons of concern is maintained through improved cooperation with the Government and civil society.

Access to legal assistance and legal remedies is improved.

  • Legal assistance/services are provided to 4,000 people.

Administrative institutions and practices are developed or strengthened.

  • Technical advice and support is provided to government partners.

Fair protection processes and documentation

Access to the RSD system and the quality of decision-making are improved.

  • All persons of concern are interviewed in a timely manner.

The quality of registration and profiling is improved and maintained.

  • All persons of concern are registered in a timely manner.

  • Enough staffing is available for an efficient registration team.

Security from violence and exploitation

The protection of children is strengthened.

  • Special arrangements for the protection and care of unaccompanied and separated children are established and maintained.

  • Some 70 Syrian refugee children with mental/physical disabilities are assisted.

The risk of SGBV is reduced and the quality of the response to it is improved.

  • Adequate referral mechanisms are established and maintained.

  • Some 540 SGBV victims receive counselling.

  • Safe houses give refuge to 30 SGBV victims.

Risks related to detention are reduced and freedom of movement is increased.

  • Interventions for the release from detention of all individuals of concern to UNHCR are carried out.

Basic needs and essential services

Services for groups with specific needs are strengthened.

  • About 5,000 Iraqi and 3,000 Syrian families receive monthly financial assistance.

  • Some 1,500 people benefit from social counselling.

  • Some 480 elderly people receive special support.

  • Some 650 persons with disabilities receive support.

The health of the population is improved.

  • All persons of concern have access to primary health care services.

  • Some 3,000 Iraqi and 3,000 Syrian refugees are referred to secondary and tertiary medical care.

  • Sixteen government institutions/health facilities are supported.

The population of concern has optimal access to education.

  • All refugee children are enrolled in primary education.

  • Some 85 per cent of eligible refugee children are enrolled in secondary education.

Community empowerment and self-reliance

The self-reliance and livelihoods of people of concern are improved.

  • Some 700 people participate in skills training activities.

Community mobilization is strengthened and expanded.

  • Two participatory assessment exercises are conducted.

  • Six community self-management structures are strengthened.

Durable solutions

The potential for voluntary return is realized.

  • Some 1,000 people receive return assistance.

The potential for resettlement is realized.

  • Some 1,000 cases are prepared and submitted for resettlement.

Strategy and activities in 2013

In Jordan, UNHCR will continue its close collaboration and coordination with the Government authorities involved in protecting and assisting refugees and asylum-seekers.

Partnerships with international NGOs who have the expertise and capacity to address the urgent needs in Jordan will be crucial to UNHCR's ability to uphold its mandate. National partners will continue with activities aimed at combating sexual and gender-based violence (SGBV) and assisting unaccompanied minors, separated children and children with disabilities. UNHCR will provide free legal aid and representation in courts, in addition to setting up safety nets in the health sector, where the emphasis will be on addressing the existing gaps in primary, secondary and emergency health care.

In terms of protection, UNHCR will help the Government to maintain favourable conditions for all refugees. UNHCR will continue to assist Syrian refugees both in camps and urban areas.

Registration and outreach capacity will be enhanced by the establishment of new registration sites and help desks, mainly in the northern governorates. UNHCR will be responsible for managing the Za'atri Camp and any additional campsites that may be selected by the Government to host Syrian refugees. The governorates that have the largest populations of Syrians will receive UNHCR's help to alleviate the burden on public services.

Finally, UNHCR will develop and expand its capacity-building and training activities to raise the understanding of the Office's main concerns among governmental and NGO counterparts.

Constraints

The unrest in the Syrian Arab Republic may continue to fuel the arrival of growing numbers of refugees in Jordan. These refugees will be registering with UNHCR throughout the Kingdom. Since mid-2012, growing numbers of Syrians have been crossing the border illegally, then moving directly to the Za'atri Camp. However, if the numbers of arrivals continue to grow, the capacity of the camp will soon be exhausted and new camp locations may need to be considered.

The impact of Syrian refugees on local communities has been considerable, particularly as the majority are in the northern border area, which is among the poorest regions in the country. UNHCR will seek to maintain the mainly urban character of the refugee population (Syrians as well as Iraqis and other nationalities) by providing cash assistance that will allow individuals and families to meet their daily needs in cities.

The Government of Jordan is expected to continue to allow Syrians free access to the public health and education systems, which will require substantial international support.

Organization and implementation

Coordination

UNHCR works closely with many ministries, international and national NGOs and UN agencies. Where possible, it seeks to incorporate services for refugees into national development plans through the UN Development Assistance Framework and other UN coordination mechanisms. UNHCR is the lead agency for the Syria Emergency Response, which includes a number of inter-agency task force structures and sectoral working groups.

Financial information

The UNHCR operation in Jordan focusing on Iraqi refugees and asylum-seekers has been consolidated over the past few years in view of budgetary constraints, although a stable number of Iraqi refugees remain in the country.

However, the Syrian crisis has compelled UNHCR to expand its activities. The opening of the Za'atri camp for Syrians coincided with the establishment of new partnerships with both implementing and operational partners to ensure timely delivery of services.

The 2013 budget for Jordan calls for USD 75.4 million and will be further revised in order to cover additional needs related to the Syria crisis which could not be assessed at the time this budget was approved.

Source: UNHCR Global Appeal 2013 Update


UNHCR contact information

The UNHCR Representation in Jordan
Style of Address The UNHCR Representative in Jordan
Street Address 05, Abdul Kareem Al-Azzeh Street, Deir Ghbar, Amman, Jordan
Mailing Address P.O Box 17101 Amman 11195 Jordan
Telephone +962 6 550 2030
Facsimile +962 6 592 4658
Email joram@unhcr.org
Time Zone GMT + 2:00
Working Hours
Monday:08:00 AM - 15:30 PM
Tuesday:08:00 AM - 15:30 PM
Wednesday:08:00 AM - 15:30 PM
Thursday:08:00 AM - 15:30 PM
Friday:
Saturday:
Sunday:08:00 AM - 15:30 PM
Public Holidays 02 January 2011, New Year's Day
15 February 2011, Prophet’s Moh'd Birthday
17 April 2011, Palm Sunday
24 April 2011, Easter
25 May 2011, Independence Day
30 August 2011, Eid Al-Fitr
31 August 2011, Eid Al-Fitr
06 November 2011, Eid Al-Adha
07 November 2011, Eid Al-Adha
25 December 2011, Christmas
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Statistical Snapshot*
* As at January 2012
  1. Country or territory of asylum or residence. In the absence of Government estimates, UNHCR has estimated the refugee population in most industrialized countries based on 10 years of asylum-seekers recognition.
  2. Persons recognized as refugees under the 1951 UN Convention/1967 Protocol, the 1969 OAU Convention, in accordance with the UNHCR Statute, persons granted a complementary form of protection and those granted temporary protection. It also includes persons in a refugee-like situation whose status has not yet been verified.
  3. Persons whose application for asylum or refugee status is pending at any stage in the procedure.
  4. Refugees who have returned to their place of origin during the calendar year. Source: Country of origin and asylum.
  5. Persons who are displaced within their country and to whom UNHCR extends protection and/or assistance. It also includes persons who are in an IDP-like situation.
  6. IDPs protected/assisted by UNHCR who have returned to their place of origin during the calendar year.
  7. Refers to persons who are not considered nationals by any country under the operation of its laws.
  8. Persons of concern to UNHCR not included in the previous columns but to whom UNHCR extends protection and/or assistance.
  9. The category of people in a refugee-like situation is descriptive in nature and includes groups of people who are outside their country of origin and who face protection risks similar to those of refugees, but for whom refugee status has, for practical or other reasons, not been ascertained.
The data are generally provided by Governments, based on their own definitions and methods of data collection.
A dash (-) indicates that the value is zero, not available or not applicable.

Source: UNHCR/Governments.
Compiled by: UNHCR, FICSS.
Residing in Jordan [1]
Refugees [2]
More info 451,009
Refugee figure for Iraqis in Jordan is a Government estimate. UNHCR has registered and is assisting 32,200 Iraqis.
Asylum Seekers [3] 4,975
Returned Refugees [4] 2
Internally Displaced Persons (IDPS) [5] 0
Returned IDPs [6] 0
Stateless Persons [7] 0
Various [8] 0
Total Population of Concern 455,986
Originating from Jordan [1]
Refugees [2] 2,250
Asylum Seekers [3] 519
Returned Refugees [4] 2
Internally Displaced Persons (IDPS) [5] 0
Returned IDPs [6] 0
Various [8] 0
Total Population of Concern 2,771
Private Sector Contributions to UNHCR
Contributions since 2006
YearUSD
2012 0
2011 6,943
2010 0
2009 0
2008 0
2007 0
2006 0

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2013 UNHCR partners in Jordan
Implementing partners
Government agencies: Ministry of the Interior; Ministry of Planning and International Cooperation; Ministry of Education; Ministry of Health and Social Development; Public Security Directorate
NGOs: Arab Renaissance for Democracy and Development; Caritas Jordan; International Medical Corps; International Relief and Development; Intersos; Jordan Hashemite Charity Organization; Jordan Health Aid Society; Jordan River Foundation; Legal Aid; Noor Al-Hussein Foundation; Norwegian Refugee Council
Others: UNDP; UNOPS; UNRWA; UNV
Operational partners
Government agencies: The National Centre for Security and Crisis Management
NGOs: Care International; Center for Victims of Torture; German Federal Agency for Technical Relief; Handicap International; ICMC; International Rescue Committee; Médecins Sans Frontières; Mercy Corps; Save the Children; Un Ponte Per Jordan
Others: ICRC; IFRC; ILO; IOM; UNDP; UNESCO; UNFPA; UNICEF; UNWOMEN; WFP; WHO

Iraqi Refugees in Jordan

The UN refugee agency has launched a US$60 million appeal to fund its work helping hundreds of thousands of Iraqi refugees and internally displaced people. The new appeal concludes that unremitting violence in Iraq will likely mean continued mass internal and external displacement affecting much of the surrounding region. The appeal notes that the current exodus is the largest long-term population movement in the Middle East since the displacement of Palestinians following the creation of Israel in 1948.

UNHCR has warned that the longer this conflict goes on, the more difficult it will become for the hundreds of thousands of displaced and the communities that are trying to help them – both inside and outside Iraq. Because the burden on host communities and governments in the region is enormous, it is essential that the international community support humanitarian efforts.

The US$60 million will cover UNHCR's protection and assistance programmes for Iraqi refugees in Syria, Jordan, Lebanon, Egypt and Turkey, as well as non-Iraqi refugees and internally displaced people within Iraq itself.

Posted on 10 January 2007

Iraqi Refugees in Jordan

Angelina Jolie visits Syrian and Iraqi refugees in the Middle East

In her new role as UNHCR Special Envoy, Angelina Jolie has made five trips to visit refugees so far this year. She travelled to Jordan, Lebanon and Turkey in September 2012 to meet some of the tens of thousands of Syrians who have fled conflict in their homeland and sought shelter in neighbouring countries. Jolie wrapped up her Middle East visit in Iraq, where she met Syrian refugees in the north as well as internally displaced Iraqis and refugee returnees to Baghdad.

The following unpublished photos were taken during her visit to the Middle East and show her meeting with Syrian and Iraqi refugees.

Angelina Jolie visits Syrian and Iraqi refugees in the Middle East

Refugees prepare for winter in Jordan's Za'atri camp

Life in Jordan's Za'atri refugee camp is hard. Scorching hot in the summer and freezing cold in the winter, this flat, arid patch of land near the border with Syria was almost empty when the camp opened in July. Today, it hosts more than 31,000 Syrians who have fled the conflict in their country.

The journey to Jordan is perilous. Refugees cross the Syrian-Jordan border at night in temperatures that now hover close to freezing. Mothers try to keep their children quiet during the journey. It is a harrowing experience and not everyone makes it across.

In Za'atri, refugees are allocated a tent and given sleeping mats, blankets and food on arrival. But as winter approaches, UNHCR is working with partners to ensure that all refugees will be protected from the elements. This includes upgrading tents and moving the most vulnerable to prefabricated homes, now being installed.

Through the Norwegian Refugee Council, UNHCR has also distributed thousands of winter kits that include thermal liners, insulated ground pads and metal sheeting to build sheltered kitchen areas outside tents. Warmer clothes and more blankets will also be distributed where needed.

Refugees prepare for winter in Jordan's Za'atri camp

Refuge on the Sixth Floor: Urban Refugees in Jordan

For most people, the iconic image of refugees is thousands of people living in row upon row of tents in a sprawling emergency camp in the countryside. But the reality today is that more than half of the world's refugees live in urban areas, where they face many challenges and where it is more difficult to provide them with protection and assistance.

That's the case in Jordan, where tens of thousands of Syrian refugees have bypassed camps near the border and sought shelter in towns and cities like Amman, the national capital. The UN refugee agency is providing cash support to some 11,000 Syrian refugee families in Jordan's urban areas, but a funding shortage is preventing UNHCR from providing any more.

In this photo set, photographer Brian Sokol, follows eight families living on the sixth floor of a nondescript building in Amman. All fled Syria in search of safety and some need medical care. The images were taken as winter was descending on the city. They show what it is like to face the cold and poverty, and they also depict the isolation of being a stranger in a strange land.

The identities of the refugees are masked at their request and their names have been changed. The longer the Syria crisis remains unresolved, the longer their ordeal - and that of more than 1 million other refugees in Jordan and other countries in the region.

Refuge on the Sixth Floor: Urban Refugees in Jordan

Flight by Night: Syrian Refugees Risk the Crossing to Jordan in the Dark

Every night, hundreds of refugees flee from Syria via dozens of unofficial border crossing points and seek shelter in neighbouring Jordan. Many feel safer crossing in the dark, but it remains a risky journey by day or night. They arrive exhausted, scared and traumatized, but happy to be in the welcoming embrace of Jordan and away from the conflict in their country. Some arrive with bad injuries, many carry belongings. A large proportion are women and children. Observers at the border at night see these eerie silhouettes approaching out of the dark. Earlier this week, UN High Commissioner for Refugees António Guterres was among these observers. He and his UNHCR colleagues were moved by what they saw and heard at the border and earlier in Za'atri refugee camp, where arrivals are taken by the Jordanian military. The majority of the Syrian refugees move to Jordan's cities, towns and villages. Guterres has urged donors to set up special funds for the Syria crisis, warning of disaster if more humanitarian funding is not forthcoming soon. Photographer Jared Kohler was at the border when Guterres visited. These are his images.

Flight by Night: Syrian Refugees Risk the Crossing to Jordan in the Dark

Jordan: Working TogetherPlay video

Jordan: Working Together

As the number of refugees grows in Za'atari camp so do their needs. In less than a week, the number of refugees has tripled. UN agencies have adopted a co-operative approach to cope with the influx.
Jordan: New Camp for RefugeesPlay video

Jordan: New Camp for Refugees

As the Syrian influx continues, UNHCR is building Zaatari, a new refugee camp in Jordan with a potential capacity to host 113,000 refugees.
Jordan: Responds to Refugee NeedsPlay video

Jordan: Responds to Refugee Needs

As the situation in Syria worsens, UNHCR is bracing for what may lie ahead. Relief efforts are underway and the UNHCR warehouse in the Jordanian city of Zarqa is filling with essential supplies.
Jordan: First Syrians in new campPlay video

Jordan: First Syrians in new camp

Za'atari camp in Jordan has received its first residents – Syrian refugees from the Bashabsheh makeshift site. Five hundred have moved in as relocation continues from the border.
Jordan: Angelina Jolie on the Syrian BorderPlay video

Jordan: Angelina Jolie on the Syrian Border

UNHCR Special Envoy Angelina Jolie and the refugee agency's chief, António Guterres, meet Syrian refugees in Jordan and hear their harrowing tales.
Jordan: Getting Health CarePlay video

Jordan: Getting Health Care

In Jordan's Za'atri Refugee Camp, dust and heat are taking their toll, especially on young children.
Jordan: Angelina Jolie Visits BorderPlay video

Jordan: Angelina Jolie Visits Border

The UN refugee agency's Special Envoy Angelina Jolie meets a group of newly arrived Syrian refugees during a visit to the Jordan-Syria border.
Three Conflicts - Three CrisesPlay video

Three Conflicts - Three Crises

UNHCR says a multitude of new refugee crises in Africa and the Middle East are stretching its capacity to respond.
Jordan: Separated FamiliesPlay video

Jordan: Separated Families

All along the border, fleeing Syrian families face separation when they try to cross into Jordan. It adds to the trauma of flight.
Challenges in Jordan's Za'atri CampPlay video

Challenges in Jordan's Za'atri Camp

Since the start of the year, more than 20,000 people have arrived in Jordan, stretching humanitarian resources to the limit. Many find shelter in Za'atri refugee camp.
Jordan: Night ArrivalsPlay video

Jordan: Night Arrivals

Many of the Syrian refugees fleeing to Jordan opt to cross the dangerous border area at night, when they think it is safer.
Jordan: Thousands ArrivePlay video

Jordan: Thousands Arrive

As bulldozers prepare the ground for new tents at Jordan's Za'atri camp, Syrian refugees have been arriving in record numbers since the start of this year.
Jordan: Helping the most VulnerablePlay video

Jordan: Helping the most Vulnerable

A former Palestinian refugee comes to the assistance of disabled Syrian refugees in Za'atri camp.
Jordan: Born a refugeePlay video

Jordan: Born a refugee

Hundreds of Syrian babies are coming into the world as refugees in Jordan's Za'atri Camp.
Jordan: Daytime CrossingsPlay video

Jordan: Daytime Crossings

The exodus of civilians from Syria keeps growing, with more and more people crossing into Jordan during the daylight hours along with those arriving at night.
Jordan: Surviving in the CityPlay video

Jordan: Surviving in the City

Tens of thousands of the Syrian refugees in Jordan live outside camps. But life in cities, towns and even villages is expensive.
Jordan: Border Village WelcomePlay video

Jordan: Border Village Welcome

Most Syrian refugees don't linger when they cross the Jordanian border. But in some cases, villages on the border have been offering shelter.
Jordan: Border ExodusPlay video

Jordan: Border Exodus

UN High Commissioner for Refugees António Guterres travels to Jordan's border with Syria and watches the nightly inflow of Syrian refugees fleeing conflict in their country.
Jordan: Refugee Radio Play video

Jordan: Refugee Radio

Syrian refugees take to the Jordanian airwaves to share advice and information.