In a recent blog, I commented about the reliance on text-based communication in humanitarian settings. Leaflets, banners, notice-boards and signs often proliferate in emergencies. I’m not anti printed materials, and there is often real value in quality signage, but...
When I’ve recommended a mobile phone distribution, to strengthen our communication with communities, I’ve seen a lot of colleagues recoil in horror. Not because they don’t want to communicate with refugees and host communities by phone – many already do –...
I’ve always wanted to visit Angola and remember reading about the end of years of bloody civil war when I was at school. This year, I had the opportunity to travel to Angola for the first time, recently joining the UNHCR operation there for a few weeks. Since early...
In order to support UNHCR Field operations and other humanitarian response organisations undertake Information and Communication Needs Assessments, UNHCR Innovation Service has developed a ‘question bank’ on Information and Communication Needs that can be downloaded,...
“…an investment in researching access, sourcing, flow and trust around information movement in any given community is vital to the design of truly effective communications strategies, ensuring that people will believe, trust and act upon the information they...
